Client Success Manager
At 3megawatt we believe renewable energy brings environmental, social and economic benefits to our planet. That’s the reason we’ve developed the industry-leading solar and wind asset management solution, BluePoint, which saves time, improves efficiency, shares knowledge and reduces portfolio risk of our clients managing 34GW of renewable energy in 35 countries.
Our team is multicultural and gender-diverse, we make decisions slowly by consensus and implement them rapidly. We expect relentless reflection and continuous improvement from every employee. Our office is located in the center of Munich with several restaurants and activities easily accessible from the office.
We are looking for a Client Success Manager to ensure that each client has a streamlined experience with the BluePoint software and continues to adopt the expanding product, focusing on anticipating their needs and strategy for retention.
What you will be doing
Working from the U.S. in a full-time remote position
Dedicated to having clients enjoy, recommend and expand their use of the BluePoint platform
Operate as the lead point of contact for any and all matters specific to your accounts
Lead account manager assisting with client implementation, training and feedback
Understand each client’s unique business model and become an expert in their markets
You will be a proactive manager, anticipating client needs and doing the extra work to provide them with a positive product outlook
The manager will maintain metrics to measure demonstrated success, reporting to the Director of Revenue
Assist with creating and updating articles and videos in our client support portal
Create and monitor client ticket requests collaborating with the technical support team, with fast response times and helpful feedback
Coordinate with Sales team for on-boarding new clients
Coordinate new client needs with Product team through Client Support channels
Provide feedback on new industry trends with product manager
What we offer
We offer personal growth experience of helping build a truly successful SaaS company with a stellar team where you can have a huge impact.
You will develop good understanding of the renewable energy industry. You will enjoy working with an international team who are at the cutting edge in their industry and who are pushing hard to keep their solution an industry standard. We offer competitive salary and lots of opportunity to grow, learn and be awesome.
28 days of vacation
20 days of remote work
budget for conferences and self-education
comprehensive support of caring people
We are looking for a great support specialist to join our core team to help us scale and provide a great experience for our clients. Our ideal candidate is a quick and enthusiastic learner capable of remaining up-to-date with the ever expanding field asset management.
4+ years’ experience as an account manager in SaaS, renewable energy or other related field with demonstrated success. Candidates with experience in Asset Management should definitely apply!
Candidates must demonstrate experience with client success in SaaS products and/or in the renewable energy industry
Strong customer service communication skills and comfortable with technical information
Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Excellent project management skills and ability to flourish with minimal guidance, be proactive, and handle uncertainty
Knowledge of Microsoft Office, Hubspot, Freshdesk and experience with SaaS platforms
Results-oriented, self-starter, team-oriented, customer-focused, ambitious, ability to work independently and organize workload efficiently
Culturally competent, experience and interest to work with clients in a variety of markets
Fluency in English with excellent presentation skills, including written, email and telephone communication. Other language and cultural competency skills are a plus (Japanese, French, Spanish, etc.)
Willing to travel for industry events and client meetings
This position will be located remotely in the United States, other candidates will also be considered in Europe